POSTED September 15, 2020
Full-time position. Paid vacation, sick time and holidays, health, dental, vision insurance, and 401K.
Venture Trailers, Inc. is seeking Account Representatives to join our office team! This position serves a key role in working with all departments within the company to ensure that each customer order/request is handled to satisfaction and completion. As an Account Representative, you will provide exceptional service to our customers via phone, email and order processing.
For more than 30 years Venture Trailers has been a local, family owned and operated, boat trailer manufacturer with over 600 dealers nationwide. Our office is quickly expanding and is in need of highly motived individuals to help us continue to grow and maintain the exceptional service our customers deserve. Apply online and let your career start at Venture!
What you will be doing:
Caring for the customer’s account/order through but not limited to the following:
- Correctly address customer needs by quickly identifying the need, best path to resolution and taking action.
- Accurately collecting and entering all necessary customer information into the system.
- Contributes to the department and company success by meeting and exceeding all performance objectives.
- Analyzing a customer’s buying habits and identify their needs.
- Responding to phone, email and faxed inquiries regarding customer purchase order and/or concerns.
In this role, you will work 35 hours per week during normal business hours, Monday through Friday.
- High school diploma or GED
- At least 2 years of account representative experience
- Experience and interest in working with customers on the phone
- Experience with MS Office (Outlook, Excel, Word PowerPoint)
- Comfortable working in a fast-paced environment, multitasking is essential
- Strong interpersonal, conflict resolution, written and verbal communication skills
- Detail oriented
- Mature attitude when dealing with customers
- Dental, vision and health insurance (waiting period applies and only FT employees are eligible)
- 401K retirement plan
- Paid time off (after one full year of uninterrupted service)
If you are having trouble attaching your resume you may email it to firstname.lastname@example.org